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Overage

Customers may choose to exceed their pre-paid subscription commitments during a Monthly Billing Cycle (MBC). If this occurs, Nutanix will invoice the customer for this “overage.” This page discusses how Nutanix determines whether the customer has incurred overage during an MBC. Instructions for paying the overage can be found at the bottom of the page.

Named User​

At the end of each MBC, Nutanix calculates the number of unique named users who have logged into Frame during the MBC. The difference between the actual number of unique users and the number of named user subscriptions purchased, if greater than 0, is the named user subscription overage that will be billed to the customer. If the customer purchased via credit card, the user subscription overage will be billed to the credit card on file at the “pay as you go” rate. If the customer purchased via purchase order, then Nutanix will invoice the customer for the named user subscription overage at the named user subscription list price.

Max Concurrent User​

At the end of each MBC, Nutanix computes the sum of all test and production pool “max” Default Capacity values set in all Frame accounts, under all Organization entities, for the customer's tenant. Overage is defined the difference between the sum of all test and production pool max values and max concurrent user subscriptions purchased. If this value is greater than 0, then Nutanix will invoice the customer for the maximum concurrent user subscription overage at the max concurrent user subscription list price.

Microsoft RDS SAL​

For customers who choose to purchase Microsoft Remote Desktop Services Subscriber Access Licenses (RDS SALs) from Nutanix, at the end of each MBC, Nutanix calculates the number of unique named users who have logged into Frame during the MBC. The difference between the actual number of unique users and the number of Microsoft RDS SALs purchased, if greater than 0, is the Microsoft RDS SAL overage that will be billed to the customer.

If the customer purchased named user subscriptions via credit card, the Microsoft RDS SAL overage will be included as part of the named user subscription overage and billed to the credit card on file at the “pay as you go” rate. If the customer purchased via purchase order, then Nutanix will invoice the customer for the Microsoft RDS SAL overage at the RDS SAL list price.

IaaS Credits​

For customers who purchase Nutanix IaaS Credits to run their workloads on Nutanix-managed public cloud infrastructure subscriptions, at the end of each MBC, Nutanix calculates the total amount of IaaS Credits used and deducts the credits from the customer's IaaS Credit balance. If the customer's IaaS Credit balance goes below zero credits, the IaaS Credit overage will be billed to the customer. If the customer purchased via credit card, the overage will be billed to the credit card on file at the “pay as you go” rate. If the customer purchased via purchase order, then Nutanix will invoice the customer for the IaaS Credit overage at the IaaS Credit list price.

note

Nutanix IaaS Credit consumption rates and specifications for each instance type and storage by IaaS provider can be found on our pricing page.

Paying for Overages​

Customers can pay for their overages in the following ways:

  • For pay-as-you-go subscriptions, the overages are automatically charged directly to the credit card used to sign up.
  • For customers that originally purchased via Purchase Order, they can pay these invoices directly to Nutanix through the wire payment or check instructions provided on the invoice, or they can add their credit card information into their my.nutanix.com account to pay by credit card. Once the credit card is added to the My Nutanix Billing Center, the overages will be charged to the credit card automatically.