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Status

The last page listed on the left side of your Dashboard is the “Status” page. The Status page has two tabs:

  • Status: Lists the workload VMs in this Frame account.
  • Active Sessions: Lists the current active sessions for this Frame account.
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Customer Administrators can access the status details for all organizations and accounts associated with the tenant by navigating to the Customer or Organization Dashboard from the initial Admin Console view and clicking Status.

Status

The Status page displays a list of all VMs associated with your Frame account. Server information is listed by workload ID, server name, public IP, private IP, VM type, instance type, and server status.

Status Page

Status Page
  • Workload ID: Unique identifier for the workload VM. This ID value can be used to search for the corresponding VM in your infrastructure portal.
  • Machine Name: Name of the machine, as reported by Windows or Linux. The locally available icon means that the machine is domain-joined. Hovering over the machine name will display the type of Windows Active Directory domain join (Classic or AD).
  • Public IP: Public IP address or the FQDN of the workload VM. In the case of an FQDN, it will resolve to a private IP address if the Frame account was created with private networking.
  • Private IP: Private IP address of the workload VM.
  • VM Type: Specifies the type of workload - Sandbox, Utility Server, Persistent Desktop, Production, or Test.
  • Instance Type: Name of the instance type for this workload VM. Instance type names are specific to the underlying infrastructure. In the case of AHV, the instance type name will be the name you defined under the Cloud Account for AHV.
  • Status: Current status of the workload VM
    • Almost ready: VM is currently undergoing maintenance or in the process of powering on.
    • In session: The VM is currently being used by a user.
    • Rebooting: VM is rebooting.
    • Running: VM is powered on and available.
    • Starting: VM is powering on.
    • Stopped: VM is powered off.
    • Stopping: VM is being powered off.
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For Persistent Desktop Frame accounts, the Status page will also include a User column showing the user email address assigned to the persistent desktop.

If you want to see the latest status, refresh the page at any time by clicking the “Refresh” button in the upper right corner of the page.

For each VM type and the workload VM status (Running, Stopped, In session, etc.), administrators can perform actions on the workload VM by clicking on the kebab menu.

Actions for a Stopped Sandbox

Actions for a Stopped Sandbox

Active Sessions

The Active Sessions page lists the user sessions currently in progress.

Active Sessions

Active Sessions
  • Session ID: Unique identifier for the session. Important to provide when discussing a user session issue with Frame Support.
  • User: First name and last name of the user, as provided by a third-party identity provider integration or Basic Authentication.
  • Instance Type: Name of the instance type for this workload VM. Instance type names are specific to the underlying infrastructure. In the case of AHV, the instance type name will be the name you defined under the Cloud Account for AHV. This name corresponds to the name of the pool in Capacity.
  • Bandwidth: Average bandwidth consumed in the session since session start. Hover over the bandwidth value to see the min, average, and max bandwidth consumed since session start.
  • Frame Rate: Average frame rate in the session since session start. Hover over the frame rate value to see the min, average, and max frame rate since session start.
  • Latency: Average latency measured in the session since session start. Hover over the latency value to see the min, average, and max latency since session start.
  • Start Time: Number of seconds, minutes, or hours since the user started their session.

The administrator can select the kebab menu to the right of each active session for additional actions:

Active Session Actions

Active Session Actions
  • Log: Provides a list of log entries when the session started, disconnected, and resumed. Active sessions will not have a log entry for when the session ended.
  • Timeline: Displays a timeline of the session.
  • Close Session: Administrator can close the active session. The end user will see a message stating that the administrator closed their session.