Notification Center
Admins can easily stay up-to-date regarding their Frame resources with the Notification Center. Real-time notifications are displayed in a Notification Center widget at the top of the Frame console and are also accessible from a tab in the user profile and Dashboard views. The Notification Center displays two different types of information: tasks and notifications. Information displayed in the Notification Center can be for account, organization, or customer entities.
Notification Center Widget
The Notification Center splits information into two categories: Tasks (circular icon) and notifications (bell icon). Clicking these icons from the Frame console view (the widget) will display a list of pending tasks or notifications the current user is subscribed to.
Tasks
Tasks (circular icon) show the status of various changes made within the platform. For example, creating an account, publishing, creating utility servers, changing capacity settings, etc. trigger a task notification that will inform the admin that an event has started, is in progress, or has completed.
Notifications
Notifications (bell icon) are different from tasks; notifications notify administrators when specific events happen (e.g., resource limits, when a publish fails, cloud provider communication issues, etc.). There are three different types of notifications: info, warning, or error.
Widget Options
From the widget, hover your cursor over the gear icon next to a task to see more details.
Read more details by clicking the drop-down arrow for any notification.
Dismiss Tasks and Notifications
Dismissing an event will only dismiss the task or notification for your console view; other subscribed admins will still see the event. To dismiss tasks or notifications from the Notification Center widget, simply select the task or notification icon and click the dismiss (x) button inside of the event.
Acknowledge Notifications
Acknowledging a notification removes it from the widget, but the notification is still available on the Notification Center page.
Acknowledging a notification will dismiss it for all administrators subscribed to the same resource.
Simply click on the check mark icon to acknowledge and dismiss a notification for all users subscribed to that resource.
You can also acknowledge these notifications from the Notification Center page. Click the ellipsis listed next to a notification and select Acknowledge as pictured below.
Widget Icons and Statuses
The tables below provide keys for understanding task and notification statuses in your Notification Center.
Task Statuses
| Status | Details |
|---|---|
| Running | The number of running tasks is displayed next to the spinning blue task icon at the top of the Notification Center widget. |
| Failed | The number of failed tasks is displayed next to a red icon. |
| Completed | The total number of completed tasks is displayed next to a green icon. |
| Canceled | The number of canceled tasks is displayed next to a yellow icon. |
Notification Statuses
| Status | Details |
|---|---|
| Error | The total number of errors is displayed next to a red bell icon. |
| Warning | The total number of warnings is displayed next to a yellow bell icon. |
| Information | The number of informational notifications is displayed next to a green bell icon. |
Notification Center Page
Administrators can view all tasks and notifications by visiting the Notification Center page for any customer, organization, or account entity. Additionally, administrators can see all tasks and notifications they're subscribed to from the widget.
Administrators can search, filter, and inspect details for any task/notification from the Notification Center page. Tasks and notifications are displayed separately by tabs located at the top of the page.
Navigating to the Notification Center
As mentioned above, there are a few different ways to navigate to the Notification Center page, depending on the resources you are administering.
Selecting View All Tasks from the link within the widget will take you to the notification center tab of your profile page. Admins can navigate through tasks and notifications for all of the resources they are subscribed to. Additionally, admins will see a “Subscriptions” tab at the top of the page for managing subscriptions.
From any Entity
To see tasks and notifications isolated to a specific entity (customer, org, or account), click the ellipsis listed next to the entity and select Notification center as pictured below.
You can also view an Account's Notification Center from the Dashboard view, like so:
Viewing details
Tasks and notifications both provide various details pertaining to an event. Tasks provide information about which entity the task applies to, which user initiated the task, start and end time for the task, and the total duration of the task. Notifications provide information about which entity the notification applies to, type of notification, the notification creation date and whether or not the notification has been acknowledged.
Subscriptions
Administrators can subscribe to notifications for specific entities (customers, organizations, or accounts) to ensure that they are in the loop when changes are made or alerts are triggered. By default, an admin is automatically subscribed to an any organizations or accounts they create.
Administrators can easily subscribe or unsubscribe by navigating to the Subscriptions tab of the Notification Center in their profile view, locating the desired entity, and toggling the check box. Be sure to click “Save” to update your subscriptions.
Subscribing to new entities will only display tasks and notifications in the widget created from that point forward.