{"__v":5,"_id":"55e0e48b5087cb1900986c60","category":{"__v":10,"_id":"55e75b7ae06f4b190080dbff","pages":["5637e17197666c0d008656a5","569591a4fcb1032d0089e037","569622eafe18811700c9c19b","5696c9588560a60d00e2c1e0","569709ca0b09a41900b2442b","5697129ac8ded91700307b77","5697190a59a6692d003fad6a","5697192969393517000c8280","569f11908f6d4b0d00f13bb2","56a0030b5b981c2b00383df0"],"project":"55d535ca988e130d000b3f5c","version":"55d535cb988e130d000b3f5f","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-09-02T20:26:34.258Z","from_sync":false,"order":4,"slug":"frame-platform","title":"Frame Platform"},"parentDoc":null,"project":"55d535ca988e130d000b3f5c","user":"55db8446ae16be0d00470ad8","version":{"__v":12,"_id":"55d535cb988e130d000b3f5f","hasDoc":true,"hasReference":false,"project":"55d535ca988e130d000b3f5c","createdAt":"2015-08-20T02:04:59.052Z","releaseDate":"2015-08-20T02:04:59.052Z","categories":["55d535cc988e130d000b3f60","55d6b238d2a8eb1900109eef","55d6b4f3250d7d0d004274cd","55d7967960fc730d00fc2852","55da9804e835f20d009fc5d0","55e75b1de06f4b190080dbfd","55e75b39e06f4b190080dbfe","55e75b7ae06f4b190080dbff","564f5a4e33082f0d001bb709","570fb64aa38d470e0060cbff","586d0dd89a854123001acd65","586d0e3b9a854123001acd66"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-08-28T22:45:31.732Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":6,"body":"For the Frame Platform Ultimate tier, you have the ability to manage multiple sub-accounts, each of which has its own unique application set, properties, region, etc. This \"Super Admin\" capability lets you log in to a single console and administer multiple accounts, setting their properties, impersonating, and more.\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Main Super Admin view\"\n}\n[/block]\nWhen you log in as a Super Admin, you'll see the following interface, which lists each of the sub-accounts that are grouped under this main Super Admin account:\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/cb4c93f-Screen_Shot_2017-01-11_at_10.02.51_PM.png\",\n        \"Screen Shot 2017-01-11 at 10.02.51 PM.png\",\n        2740,\n        1246,\n        \"#3d6d9d\"\n      ]\n    }\n  ]\n}\n[/block]\nFrom this view, you can quickly see key stats on all of your accounts, including the active users, active instances (including production instances, sandbox and utility server), sum total of all max production instances, as well as the times of the last use of the account.  \n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Account properties\"\n}\n[/block]\nIf you click on the name of an account, you'll be taken to the account's properties page:\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/8adedef-Screen_Shot_2017-01-11_at_9.46.01_PM.png\",\n        \"Screen Shot 2017-01-11 at 9.46.01 PM.png\",\n        2678,\n        1284,\n        \"#4a7eb0\"\n      ]\n    }\n  ]\n}\n[/block]\nThis page shows key parameters for the account and provides a list of features that can be configured via the sliders on the right side. From the main Super Admin page, when you click on \"Add new account,\" you'll be taken to this page, where you can fill in the required fields and create a new account. \n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Account impersonation\"\n}\n[/block]\nAt the top of the account page, you'll see a gear icon that you can click to bring up the option to \"Impersonate.\" This logs you into to the sub-account, where you can access its Launchpad and Dashboard. Note, however, that when you impersonate, you will not be able to see the original user's connected cloud storage accounts. You can also impersonate directly from the main Super Admin view by clicking on the gear icon to the right of each row.\n\nThe default mode of impersonation is called \"secure impersonation.\" In this mode, your own original admin credentials are being used to access the account. This is why you cannot see the cloud storage accounts of the impersonated user. At the Frame Platform Strategic tier, there is an option to allow \"full impersonation\" for certain use cases. If enabled for your account, you can fully impersonate by holding down the SHIFT key when clicking on \"Impersonate.\"  For clarity you can easily tell if you are fully or securely impersonating an account from the banner at the top of the screen:\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/42fb693-Screen_Shot_2017-01-11_at_9.59.52_PM.png\",\n        \"Screen Shot 2017-01-11 at 9.59.52 PM.png\",\n        1822,\n        456,\n        \"#132c46\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Pro Tip:  Impersonate directly to the Dashboard\",\n  \"body\": \"By default, when you impersonate an account you are taken to the Launchpad. If you would like to go directly to the Dashboard simply hold down the ALT key when you click on \\\"Impersonate.\\\" This can be used in combination with holding down the SHIFT key for full impersonation if enabled for your account.\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Consolidated analytics\"\n}\n[/block]\nClicking on the \"ANALYTICS\" link and the \"Usage\" option at the top of the main view will bring you to this page, which shows you all of the hourly usage across all of your accounts. You can filter this view by region, sub-account, instance type, and date range. You can also download the detailed hourly usage data in a .csv file at the bottom of the page.  \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/dqP3PsylSeWirvcNkS4S_Screenshot%202016-01-13%2019.31.56.png\",\n        \"Screenshot 2016-01-13 19.31.56.png\",\n        \"1461\",\n        \"935\",\n        \"#366e9f\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\nClicking on the \"End user feedback\" under \"ANALYTICS\" takes you to a consolidated view of all feedback collected across all accounts:\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/N2XUpJOcQ7aR5hm7woLV_Screenshot%202016-01-13%2019.33.53.png\",\n        \"Screenshot 2016-01-13 19.33.53.png\",\n        \"1454\",\n        \"591\",\n        \"#3c7cb4\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]","excerpt":"Use the Super Admin view to manage multiple accounts in multiple regions","slug":"super-admin","type":"basic","title":"Manage multiple accounts"}

Manage multiple accounts

Use the Super Admin view to manage multiple accounts in multiple regions

For the Frame Platform Ultimate tier, you have the ability to manage multiple sub-accounts, each of which has its own unique application set, properties, region, etc. This "Super Admin" capability lets you log in to a single console and administer multiple accounts, setting their properties, impersonating, and more. [block:api-header] { "type": "basic", "title": "Main Super Admin view" } [/block] When you log in as a Super Admin, you'll see the following interface, which lists each of the sub-accounts that are grouped under this main Super Admin account: [block:image] { "images": [ { "image": [ "https://files.readme.io/cb4c93f-Screen_Shot_2017-01-11_at_10.02.51_PM.png", "Screen Shot 2017-01-11 at 10.02.51 PM.png", 2740, 1246, "#3d6d9d" ] } ] } [/block] From this view, you can quickly see key stats on all of your accounts, including the active users, active instances (including production instances, sandbox and utility server), sum total of all max production instances, as well as the times of the last use of the account. [block:api-header] { "type": "basic", "title": "Account properties" } [/block] If you click on the name of an account, you'll be taken to the account's properties page: [block:image] { "images": [ { "image": [ "https://files.readme.io/8adedef-Screen_Shot_2017-01-11_at_9.46.01_PM.png", "Screen Shot 2017-01-11 at 9.46.01 PM.png", 2678, 1284, "#4a7eb0" ] } ] } [/block] This page shows key parameters for the account and provides a list of features that can be configured via the sliders on the right side. From the main Super Admin page, when you click on "Add new account," you'll be taken to this page, where you can fill in the required fields and create a new account. [block:api-header] { "type": "basic", "title": "Account impersonation" } [/block] At the top of the account page, you'll see a gear icon that you can click to bring up the option to "Impersonate." This logs you into to the sub-account, where you can access its Launchpad and Dashboard. Note, however, that when you impersonate, you will not be able to see the original user's connected cloud storage accounts. You can also impersonate directly from the main Super Admin view by clicking on the gear icon to the right of each row. The default mode of impersonation is called "secure impersonation." In this mode, your own original admin credentials are being used to access the account. This is why you cannot see the cloud storage accounts of the impersonated user. At the Frame Platform Strategic tier, there is an option to allow "full impersonation" for certain use cases. If enabled for your account, you can fully impersonate by holding down the SHIFT key when clicking on "Impersonate." For clarity you can easily tell if you are fully or securely impersonating an account from the banner at the top of the screen: [block:image] { "images": [ { "image": [ "https://files.readme.io/42fb693-Screen_Shot_2017-01-11_at_9.59.52_PM.png", "Screen Shot 2017-01-11 at 9.59.52 PM.png", 1822, 456, "#132c46" ] } ] } [/block] [block:callout] { "type": "info", "title": "Pro Tip: Impersonate directly to the Dashboard", "body": "By default, when you impersonate an account you are taken to the Launchpad. If you would like to go directly to the Dashboard simply hold down the ALT key when you click on \"Impersonate.\" This can be used in combination with holding down the SHIFT key for full impersonation if enabled for your account." } [/block] [block:api-header] { "type": "basic", "title": "Consolidated analytics" } [/block] Clicking on the "ANALYTICS" link and the "Usage" option at the top of the main view will bring you to this page, which shows you all of the hourly usage across all of your accounts. You can filter this view by region, sub-account, instance type, and date range. You can also download the detailed hourly usage data in a .csv file at the bottom of the page. [block:image] { "images": [ { "image": [ "https://files.readme.io/dqP3PsylSeWirvcNkS4S_Screenshot%202016-01-13%2019.31.56.png", "Screenshot 2016-01-13 19.31.56.png", "1461", "935", "#366e9f", "" ] } ] } [/block] Clicking on the "End user feedback" under "ANALYTICS" takes you to a consolidated view of all feedback collected across all accounts: [block:image] { "images": [ { "image": [ "https://files.readme.io/N2XUpJOcQ7aR5hm7woLV_Screenshot%202016-01-13%2019.33.53.png", "Screenshot 2016-01-13 19.33.53.png", "1454", "591", "#3c7cb4", "" ] } ] } [/block]