{"_id":"57589018dd1ba917004c017b","__v":8,"project":"55d535ca988e130d000b3f5c","version":{"_id":"55d535cb988e130d000b3f5f","__v":12,"project":"55d535ca988e130d000b3f5c","hasDoc":true,"hasReference":false,"createdAt":"2015-08-20T02:04:59.052Z","releaseDate":"2015-08-20T02:04:59.052Z","categories":["55d535cc988e130d000b3f60","55d6b238d2a8eb1900109eef","55d6b4f3250d7d0d004274cd","55d7967960fc730d00fc2852","55da9804e835f20d009fc5d0","55e75b1de06f4b190080dbfd","55e75b39e06f4b190080dbfe","55e75b7ae06f4b190080dbff","564f5a4e33082f0d001bb709","570fb64aa38d470e0060cbff","586d0dd89a854123001acd65","586d0e3b9a854123001acd66"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"parentDoc":null,"user":"564a0c68e2efd717002afd2a","category":{"_id":"55e75b7ae06f4b190080dbff","__v":10,"project":"55d535ca988e130d000b3f5c","version":"55d535cb988e130d000b3f5f","pages":["5637e17197666c0d008656a5","569591a4fcb1032d0089e037","569622eafe18811700c9c19b","5696c9588560a60d00e2c1e0","569709ca0b09a41900b2442b","5697129ac8ded91700307b77","5697190a59a6692d003fad6a","5697192969393517000c8280","569f11908f6d4b0d00f13bb2","56a0030b5b981c2b00383df0"],"sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-09-02T20:26:34.258Z","from_sync":false,"order":4,"slug":"frame-platform","title":"Frame Platform"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2016-06-08T21:37:28.649Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":9,"body":"Note: This feature is available to Frame Platform Ultimate customers and is intended to be used for new accounts or accounts where the apps on the target account are the same as the source. \n\nLog into your Frame Super Admin account and locate the account to which you wish to clone an existing account's Sandbox to. Click on the account name which will open the Edit Account Page. Scroll to the bottom of the page and you will see the System Image Operations section. Click the Clone Sandbox or Clone Utility Server button.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/eK2LTgzSRoaBBZL945d3_System%20Imgage%20Operations.JPG\",\n        \"System Imgage Operations.JPG\",\n        \"359\",\n        \"211\",\n        \"#5b8e72\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\nA new window will appear where you will select the account you wish to copy the Sandbox or Utility Server from.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/yebPRWXhSAOgboYQPCsD_Screenshot%202016-06-10%2019.56.57.png\",\n        \"Screenshot 2016-06-10 19.56.57.png\",\n        \"501\",\n        \"574\",\n        \"#647871\",\n        \"\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\nOnce you have selected the account you are going to clone your Sandbox or Utility Server from, click the confirm button and this will start the cloning process. Please note that this process can take up to several hours to complete on a standard sized Sandbox, especially if you are copying the Sandbox from one region to another (e.g. copying a Sandbox from Virginia to Tokyo). \n[block:callout]\n{\n  \"type\": \"warning\",\n  \"title\": \"Cloning across regions may take several hours\",\n  \"body\": \"While cloning a Sandbox within the same region will generally take less than an hour, cloning across regions can take significantly longer.\"\n}\n[/block]\nDuring the cloning process, if you log into or impersonate the target account and navigate to the Sandbox page in the Dashboard, you will the status cycle through various power on/off and maintenance states.  After you see a maintenance state and see the Sandbox return to the powered on state (\"Open Desktop\"), the operation will be complete.  Also note the Sandbox or Utility Server on the account you are cloning from will be unavailable during the cloning process.\n\nYou can check progress from the Edit Account Page. Text will appear under the Clone Sandbox or Clone Utility Server button to indicate the status of the clone operation as shown below:\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/wUei6DzkQ5m4T8jI8jYw_sandbox%20change%20in%20progress.JPG\",\n        \"sandbox change in progress.JPG\",\n        \"349\",\n        \"188\",\n        \"#659b7d\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\n**Next steps after cloning a Sandbox**\nOnce cloning the Sandbox is done you will need to onboard any new apps that were not previously on the target account.  If you installed an app where the application path has changed from the previous version of the app you will need to delete the app from the Dashboard and re-onboard the application.  If the target Sandbox had applications on it that the source Sandbox did not, then those icons will still show on the Dashboard and will need to be deleted.\n\n**Next steps after cloning a Utility Server**\nOnce cloning a Utility Server is done you may need to update licensing configurations as the system information will have changed. Systems pointing to this Utility Server for licensing will need to be updated for the new IP address of the server and any cloud infrastructure ports that have been opened will need to be reopened.","excerpt":"Speed creation of new accounts and simplify app updates","slug":"sandbox-clone-feature","type":"basic","title":"Clone a Sandbox or Utility Server"}

Clone a Sandbox or Utility Server

Speed creation of new accounts and simplify app updates

Note: This feature is available to Frame Platform Ultimate customers and is intended to be used for new accounts or accounts where the apps on the target account are the same as the source. Log into your Frame Super Admin account and locate the account to which you wish to clone an existing account's Sandbox to. Click on the account name which will open the Edit Account Page. Scroll to the bottom of the page and you will see the System Image Operations section. Click the Clone Sandbox or Clone Utility Server button. [block:image] { "images": [ { "image": [ "https://files.readme.io/eK2LTgzSRoaBBZL945d3_System%20Imgage%20Operations.JPG", "System Imgage Operations.JPG", "359", "211", "#5b8e72", "" ] } ] } [/block] A new window will appear where you will select the account you wish to copy the Sandbox or Utility Server from. [block:image] { "images": [ { "image": [ "https://files.readme.io/yebPRWXhSAOgboYQPCsD_Screenshot%202016-06-10%2019.56.57.png", "Screenshot 2016-06-10 19.56.57.png", "501", "574", "#647871", "" ], "border": true } ] } [/block] Once you have selected the account you are going to clone your Sandbox or Utility Server from, click the confirm button and this will start the cloning process. Please note that this process can take up to several hours to complete on a standard sized Sandbox, especially if you are copying the Sandbox from one region to another (e.g. copying a Sandbox from Virginia to Tokyo). [block:callout] { "type": "warning", "title": "Cloning across regions may take several hours", "body": "While cloning a Sandbox within the same region will generally take less than an hour, cloning across regions can take significantly longer." } [/block] During the cloning process, if you log into or impersonate the target account and navigate to the Sandbox page in the Dashboard, you will the status cycle through various power on/off and maintenance states. After you see a maintenance state and see the Sandbox return to the powered on state ("Open Desktop"), the operation will be complete. Also note the Sandbox or Utility Server on the account you are cloning from will be unavailable during the cloning process. You can check progress from the Edit Account Page. Text will appear under the Clone Sandbox or Clone Utility Server button to indicate the status of the clone operation as shown below: [block:image] { "images": [ { "image": [ "https://files.readme.io/wUei6DzkQ5m4T8jI8jYw_sandbox%20change%20in%20progress.JPG", "sandbox change in progress.JPG", "349", "188", "#659b7d", "" ] } ] } [/block] **Next steps after cloning a Sandbox** Once cloning the Sandbox is done you will need to onboard any new apps that were not previously on the target account. If you installed an app where the application path has changed from the previous version of the app you will need to delete the app from the Dashboard and re-onboard the application. If the target Sandbox had applications on it that the source Sandbox did not, then those icons will still show on the Dashboard and will need to be deleted. **Next steps after cloning a Utility Server** Once cloning a Utility Server is done you may need to update licensing configurations as the system information will have changed. Systems pointing to this Utility Server for licensing will need to be updated for the new IP address of the server and any cloud infrastructure ports that have been opened will need to be reopened.