{"_id":"5695c327fcb1032d0089e084","parentDoc":null,"version":{"_id":"55d535cb988e130d000b3f5f","__v":13,"project":"55d535ca988e130d000b3f5c","hasDoc":true,"hasReference":false,"createdAt":"2015-08-20T02:04:59.052Z","releaseDate":"2015-08-20T02:04:59.052Z","categories":["55d535cc988e130d000b3f60","55d6b238d2a8eb1900109eef","55d6b4f3250d7d0d004274cd","55d7967960fc730d00fc2852","55da9804e835f20d009fc5d0","55e75b1de06f4b190080dbfd","55e75b39e06f4b190080dbfe","55e75b7ae06f4b190080dbff","564f5a4e33082f0d001bb709","570fb64aa38d470e0060cbff","586d0dd89a854123001acd65","586d0e3b9a854123001acd66","5a613b28da07540012e8ca4a"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"category":{"_id":"55e75b39e06f4b190080dbfe","project":"55d535ca988e130d000b3f5c","__v":10,"pages":["56959043fe18811700c9c09e","569590bfcb14e11700f8a877","569590f7fcb1032d0089e033","5695917dfcb1032d0089e035","5695964a77ba0d2300cf3912","5695967edcaf0d1700cb8752","569618eccb14e11700f8a910","56961d937596a90d0014e571","5696ba13480534370022a37a","56dd002ee5c8570e00a79865"],"version":"55d535cb988e130d000b3f5f","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-09-02T20:25:29.622Z","from_sync":false,"order":3,"slug":"frame-for-business","title":"Frame for Business"},"__v":4,"project":"55d535ca988e130d000b3f5c","user":"55d535835082980d0009c965","updates":[],"next":{"pages":[],"description":""},"createdAt":"2016-01-13T03:23:19.513Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":14,"body":"If your credit card has expired or you need to update your current credit card, just go to your My Account page by clicking on the drop-down arrow next to your name on the right side of your Launchpad. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/5bbbe08-myaccount1.png\",\n        \"myaccount1.png\",\n        1501,\n        582,\n        \"#254259\"\n      ]\n    }\n  ]\n}\n[/block]\nScroll down to the Billing Information section and click on  \"Change Credit Card.\" \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/e8660f0-creditcardchange.png\",\n        \"creditcardchange.png\",\n        696,\n        263,\n        \"#556978\"\n      ]\n    }\n  ]\n}\n[/block]\nA new window will appear asking you for your credit card information. When you're done filling out the form, simply click \"Add Card.\"\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/FyBp54bsSm2T5BUIag3H_Screenshot%202016-01-12%2023.37.07.png\",\n        \"Screenshot 2016-01-12 23.37.07.png\",\n        \"499\",\n        \"406\",\n        \"#5380b3\",\n        \"\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\nYay! Your new card has been updated successfully. \n[block:callout]\n{\n  \"type\": \"warning\",\n  \"title\": \"Note:\",\n  \"body\": \"If 3 or more charges have been attempted on an expired/invalid credit card, your account status will be changed to \\\"expired.\\\" In order to reinstate your account, you will need to contact support:::at:::fra.me. \\n\\nIf you do not update your card within 2 days of the account going into the \\\"expired\\\" state, it will then go into an \\\"archived\\\" state. If no payment is made within a month after going into the \\\"archived\\\" state, your account will be permanently retired and we will not be able to retrieve your data.\"\n}\n[/block]","excerpt":"Don't interrupt your service due to an expired card","slug":"manage-your-credit-card","type":"basic","title":"Update your credit card"}

Update your credit card

Don't interrupt your service due to an expired card

If your credit card has expired or you need to update your current credit card, just go to your My Account page by clicking on the drop-down arrow next to your name on the right side of your Launchpad. [block:image] { "images": [ { "image": [ "https://files.readme.io/5bbbe08-myaccount1.png", "myaccount1.png", 1501, 582, "#254259" ] } ] } [/block] Scroll down to the Billing Information section and click on "Change Credit Card." [block:image] { "images": [ { "image": [ "https://files.readme.io/e8660f0-creditcardchange.png", "creditcardchange.png", 696, 263, "#556978" ] } ] } [/block] A new window will appear asking you for your credit card information. When you're done filling out the form, simply click "Add Card." [block:image] { "images": [ { "image": [ "https://files.readme.io/FyBp54bsSm2T5BUIag3H_Screenshot%202016-01-12%2023.37.07.png", "Screenshot 2016-01-12 23.37.07.png", "499", "406", "#5380b3", "" ], "border": true } ] } [/block] Yay! Your new card has been updated successfully. [block:callout] { "type": "warning", "title": "Note:", "body": "If 3 or more charges have been attempted on an expired/invalid credit card, your account status will be changed to \"expired.\" In order to reinstate your account, you will need to contact support@fra.me. \n\nIf you do not update your card within 2 days of the account going into the \"expired\" state, it will then go into an \"archived\" state. If no payment is made within a month after going into the \"archived\" state, your account will be permanently retired and we will not be able to retrieve your data." } [/block]