{"_id":"5695c327fcb1032d0089e084","parentDoc":null,"version":{"_id":"55d535cb988e130d000b3f5f","__v":13,"project":"55d535ca988e130d000b3f5c","hasDoc":true,"hasReference":false,"createdAt":"2015-08-20T02:04:59.052Z","releaseDate":"2015-08-20T02:04:59.052Z","categories":["55d535cc988e130d000b3f60","55d6b238d2a8eb1900109eef","55d6b4f3250d7d0d004274cd","55d7967960fc730d00fc2852","55da9804e835f20d009fc5d0","55e75b1de06f4b190080dbfd","55e75b39e06f4b190080dbfe","55e75b7ae06f4b190080dbff","564f5a4e33082f0d001bb709","570fb64aa38d470e0060cbff","586d0dd89a854123001acd65","586d0e3b9a854123001acd66","5a613b28da07540012e8ca4a"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"category":{"_id":"55e75b39e06f4b190080dbfe","project":"55d535ca988e130d000b3f5c","__v":10,"pages":["56959043fe18811700c9c09e","569590bfcb14e11700f8a877","569590f7fcb1032d0089e033","5695917dfcb1032d0089e035","5695964a77ba0d2300cf3912","5695967edcaf0d1700cb8752","569618eccb14e11700f8a910","56961d937596a90d0014e571","5696ba13480534370022a37a","56dd002ee5c8570e00a79865"],"version":"55d535cb988e130d000b3f5f","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-09-02T20:25:29.622Z","from_sync":false,"order":3,"slug":"frame-for-business","title":"Frame for Business"},"__v":4,"githubsync":"","project":"55d535ca988e130d000b3f5c","user":"55d535835082980d0009c965","metadata":{"title":"","description":"","image":[]},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2016-01-13T03:23:19.513Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":14,"body":"If your credit card has expired or you need to update your current credit card, just go to your My Account page by clicking on the drop-down arrow next to your name on the right side of your Launchpad. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/5bbbe08-myaccount1.png\",\n        \"myaccount1.png\",\n        1501,\n        582,\n        \"#254259\"\n      ]\n    }\n  ]\n}\n[/block]\nScroll down to the Billing Information section and click on  \"Change Credit Card.\" \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/e8660f0-creditcardchange.png\",\n        \"creditcardchange.png\",\n        696,\n        263,\n        \"#556978\"\n      ]\n    }\n  ]\n}\n[/block]\nA new window will appear asking you for your credit card information. When you're done filling out the form, simply click \"Add Card.\"\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/FyBp54bsSm2T5BUIag3H_Screenshot%202016-01-12%2023.37.07.png\",\n        \"Screenshot 2016-01-12 23.37.07.png\",\n        \"499\",\n        \"406\",\n        \"#5380b3\",\n        \"\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\nYay! Your new card has been updated successfully. \n[block:callout]\n{\n  \"type\": \"warning\",\n  \"title\": \"Note:\",\n  \"body\": \"If 3 or more charges have been attempted on an expired/invalid credit card, your account status will be changed to \\\"expired.\\\" In order to reinstate your account, you will need to [create a support case](https://docs.frame.nutanix.com/account-management/support-ticket.html).\\n\\nIf you do not update your card within 2 days of the account going into the \\\"expired\\\" state, it will then go into an \\\"archived\\\" state. If no payment is made within a month after going into the \\\"archived\\\" state, your account will be permanently retired and we will not be able to retrieve your data.\"\n}\n[/block]","excerpt":"Don't interrupt your service due to an expired card","slug":"manage-your-credit-card","type":"basic","title":"Update your credit card"}