{"__v":10,"_id":"5695c3fbfe18811700c9c14d","category":{"__v":6,"_id":"55d6b4f3250d7d0d004274cd","pages":["55da9b55a955100d00def94f","55da9d0a6caa860d006f22f8","55e75a3559f5ed21004f5535","569433afd8c04d1700e5ae0a","5694425e73f48f0d0075ca50","5694812b3e9d080d00f065cc"],"project":"55d535ca988e130d000b3f5c","version":"55d535cb988e130d000b3f5f","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-08-21T05:19:47.960Z","from_sync":false,"order":0,"slug":"introduction","title":"Read me first!"},"parentDoc":null,"project":"55d535ca988e130d000b3f5c","user":"55d535835082980d0009c965","version":{"__v":12,"_id":"55d535cb988e130d000b3f5f","hasDoc":true,"hasReference":false,"project":"55d535ca988e130d000b3f5c","createdAt":"2015-08-20T02:04:59.052Z","releaseDate":"2015-08-20T02:04:59.052Z","categories":["55d535cc988e130d000b3f60","55d6b238d2a8eb1900109eef","55d6b4f3250d7d0d004274cd","55d7967960fc730d00fc2852","55da9804e835f20d009fc5d0","55e75b1de06f4b190080dbfd","55e75b39e06f4b190080dbfe","55e75b7ae06f4b190080dbff","564f5a4e33082f0d001bb709","570fb64aa38d470e0060cbff","586d0dd89a854123001acd65","586d0e3b9a854123001acd66"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2016-01-13T03:26:51.179Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":3,"body":"We have a number of resources to help with your questions or to assist with any issues that may come up:\n\n**Knowledge Base:**  [support.fra.me](http://support.fra.me) Search frequently asked questions, troubleshooting tips, and more.\n\n**Forum:** [forum.fra.me](http://forum.fra.me) Ask members of the community questions and share your thoughts and ideas.\n\n**System status:** [status.fra.me](http://status.fra.me) See real time status on issues affecting the Frame Platform right now.\n\n**Frame Online Support:** [support:::at:::fra.me](mailto:support@fra.me) The best way to reach support is via our online ticketing system, in which you can create tickets simply by sending an email to [support@fra.me](mailto:support@fra.me). We will typically respond the same day during business hours (9 a.m. to 5 p.m. PST) or within 24 hours of your request.\n\nYou can also submit tickets directly from the Dashboard (Frame Platform and Frame for Business/Education accounts). Just click on “Support” at the top of your dashboard to submit a ticket or feature request online:  \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/ukPKvonnRxGSYQ3k2zDb_Screenshot%202016-01-13%2000.06.41.png\",\n        \"Screenshot 2016-01-13 00.06.41.png\",\n        \"489\",\n        \"549\",\n        \"#547eab\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\n**Phone support:** Our direct-line support phone number is +1-650-239-6466 -- this is manned from 9 a.m. to 5 p.m. PST.","excerpt":"Resources to get you answers, fast","slug":"help-feedback-and-support","type":"basic","title":"Where to get help"}

Where to get help

Resources to get you answers, fast

We have a number of resources to help with your questions or to assist with any issues that may come up: **Knowledge Base:** [support.fra.me](http://support.fra.me) Search frequently asked questions, troubleshooting tips, and more. **Forum:** [forum.fra.me](http://forum.fra.me) Ask members of the community questions and share your thoughts and ideas. **System status:** [status.fra.me](http://status.fra.me) See real time status on issues affecting the Frame Platform right now. **Frame Online Support:** [support@fra.me](mailto:support@fra.me) The best way to reach support is via our online ticketing system, in which you can create tickets simply by sending an email to [support@fra.me](mailto:support@fra.me). We will typically respond the same day during business hours (9 a.m. to 5 p.m. PST) or within 24 hours of your request. You can also submit tickets directly from the Dashboard (Frame Platform and Frame for Business/Education accounts). Just click on “Support” at the top of your dashboard to submit a ticket or feature request online: [block:image] { "images": [ { "image": [ "https://files.readme.io/ukPKvonnRxGSYQ3k2zDb_Screenshot%202016-01-13%2000.06.41.png", "Screenshot 2016-01-13 00.06.41.png", "489", "549", "#547eab", "" ] } ] } [/block] **Phone support:** Our direct-line support phone number is +1-650-239-6466 -- this is manned from 9 a.m. to 5 p.m. PST.